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Returns, Refunds and Shipping

Returns Policy

OMI Naturals LLC is committed to customer satisfaction. This commitment begins the moment you placed an order with us until that order has been delivered to you. We do however understand that there may be times when for whatever reason you are not completely satisfied with your purchase and may need to return said purchase. If you need to, simply return the product un-used to us with fifteen (15) days of purchase for a prompt refund of your purchase price. Please note that shipping charges are the responsibility of the customer and cannot be refunded or credited. OMI Naturals LLC products purchased in other locations such as salons, spas etc. must be returned to the point of purchase.

To return merchandise, please follow these steps:

  1. Email OMI Naturals LLC at This email address is being protected from spambots. You need JavaScript enabled to view it. to notify them of the return.
  2. Ship merchandise to OMI Naturals LLC within 15 days of purchase. Customer is responsible for all shipping charges.
  3. Place the original packing slip (or a copy) and a note with the reason of the return inside the shipping box.
  4. Write the invoice number on your shipping box (print clearly).
  5. Ship to the address below.
  6. Once OMI Naturals LLC receives the returned merchandise, the customer account will be credited within 2 business days.

Send Returns to:

OMI Naturals LLC 
Attn: Returns 
95138B Desoto Drive 
Watertown, NY 13603

Shipping Policy

We use UPS, FedEx, and USPS (certain restrictions apply) for shipments within the continental U.S. For an estimate on how shipping would cost, add the items to the cart. Then click into the cart and fill out the "Estimate Shipping and Tax" form. Click the "Get A Quote" button and the shipping methods and prices will appear.

Delivery Times

The average processing time for an order is 1-3 business days; this does not include shipping time. Most orders ship within 48 hours but can take up to 5 business days depending on the amount of volume. During holiday seasons, September to December, expect 4 to 10 business days to process orders. Please note that orders submitted after 12 pm may not be processed the same day. To estimate your final delivery date, not including processing time, please use the above guidelines. If you want to get an estimate for processing time, feel free to call us.